Privacy Policy

Personal data

The administrator of your personal data within the meaning of the provisions on the protection of personal data is Elpolap spółka z ograniczoną odpowiedzialnością with its registered office in Zalasewo (62-020), at ul. Orzechowa 21, registered in the Register of Entrepreneurs by the District Court Poznań Nowe Miasto-Wilda in Poznań, under KRS number 0000998412, NIP 777 339 64 75,

The purposes, legal basis, and period of personal data processing are specified separately for each purpose of data processing (see the provisions below containing a detailed description of the various purposes of data processing).

In connection with our processing of your personal data, you have the following rights:

the right to request access to your personal data, its rectification, deletion, or restriction of processing,
the right to object to processing,
the right to data portability,
the right to withdraw consent to the processing of personal data for a specific purpose, if you have previously given such consent,
the right to lodge a complaint with a supervisory authority regarding our processing of personal data.

You can exercise the above rights in accordance with the rules described in Articles 16–21 of the GDPR by contacting us at biuro@elpolap.com.pl. We may refuse to exercise some of the rights listed above in a situation where the exercise of a given right would conflict with the legitimate purpose of our data processing. For example, we may refuse to delete personal data contained in your order until the expiry of the limitation period for claims under the contract concluded through the store.

Providing your personal data is always voluntary, but necessary to create an account on the website, place an order, subscribe to the newsletter, contact us, withdraw from the contract, or file a complaint.

We guarantee the confidentiality of all personal data provided to us. We ensure that all security and personal data protection measures required by personal data protection regulations are taken. Personal data is collected with due diligence and adequately protected against access by unauthorized persons. Personal data is processed exclusively within the European Union.

How long we keep your data

If you leave a comment, its content and metadata will be stored indefinitely. This allows us to recognize and approve subsequent comments automatically, without sending them for moderation each time.

We also store the data of users who have filled out the inquiry form (free quote) on our website. Each user can view, correct, or delete their personal information at any time. Website administrators can also view and modify this information.

What are your rights regarding your data?

If you have filled in a contact form or added comments on this website, you can request a file containing all of your personal data that we hold, including all of the data you have provided. You can also request that we delete all of your personal data in our possession. This does not apply to any data that we are required to retain for administrative, legal, or security reasons.

Entrusting data processing to other entities

With regard to any websites linked to the Website that are not owned or controlled by the Administrator, the Administrator shall not be liable for their content or for the rules of confidentiality applicable to Users. When displaying a website containing such a link, the User's browser will establish a direct connection to the servers of social network administrators (service providers). The content of the plug-in is transmitted by the service provider directly to the User's browser and integrated into the website. Thanks to this integration, service providers receive information that the User's browser has displayed the Administrator's website, even if the User does not have a profile with the service provider or is not currently logged in. This information (along with the IP address) is sent by the User's browser directly to the server of the respective service provider (some servers are located in the USA) and stored there. If the User is logged in to one of the social networking sites, that service provider will be able to directly associate the visit to the Administrator's website with the User's profile on that social networking site. If the User uses a given plugin, e.g. by clicking the “Like” or “Share” button, the relevant information will also be sent directly to the server of the given service provider and stored there. In addition, this information will be published on the given website. Thanks to this integration, service providers receive information that the User's browser has displayed the Administrator's website, even if the User does not have a profile with the service provider or is not currently logged in. This information (along with the IP address) is sent directly from the User's browser to the server of the service provider (some servers are located in the US) and stored there. If the User is logged in to one of the social networking sites, that service provider will be able to directly associate the visit to the Administrator's website with the User's profile on that social networking site. If the User uses a given plugin, e.g. by clicking the “Like” or “Share” button, the relevant information will also be sent directly to the server of the given service provider and stored there. In addition, this information will be published on the social networking site and will be visible to people added as the User's contacts. The purpose and scope of data collection and its further processing and use by service providers, as well as the possibility of contact and the User's rights in this regard and the possibility of making settings to ensure privacy protection are described in the privacy policies of the individual service providers.

If the User does not want social networking sites to assign data collected during visits to the Administrator's website directly to the User's profile on a given site, they should log out of that site before visiting it. The User can also completely prevent plugins from loading on the website by using appropriate extensions for their browser, e.g., script blocking.

The Administrator processes the personal data of Users visiting the Administrator's profiles on social media (Facebook, Instagram, YouTube, Twitter, Google+, LinkedIn). This data is processed in order to inform Users about the Administrator's activities, offer services, and communicate with Users via tools available on social media. The legal basis for the processing of personal data for this purpose is the Administrator's legitimate interest (Article 6(1)(f) of the GDPR) in promoting its own brand and services and building and maintaining a community associated with the brand.

As part of the Website, the Administrator may automatically tailor certain content to the User's needs, i.e., perform profiling using the personal data provided by the User. Profiling consists primarily of automatically assessing what products the User may be interested in, based on their previous activities on the Internet, including on the Administrator's websites, and displaying product advertisements profiled in this way. Profiling carried out by the Administrator does not result in decisions that have legal effects on the User or affect them in a similarly significant way.

Provision of services

Contact form

On the elpolap.com.pl website, users can send a request for quotation, on the basis of which a preliminary estimate is made free of charge. When filling out the form, users must provide contact details such as: first and last name, email address, telephone number, and company name. The user then provides detailed information about the project, which allows us to understand their needs and expectations and thus provide a free quote. The data provided is sent to our email address and entered into the CRM system.

Providing your contact details in the form is tantamount to consenting to being contacted for the purpose of presenting a commercial offer.

Your personal data contained in this form will be processed for the time necessary to complete the decision-making process regarding possible cooperation. You may decide to delete the data provided at any time, which will also result in the deletion of your personal data from the database.

Free audit

On the website elpolap.com.pl, users can request a free audit, on the basis of which a preliminary analysis of the selected social media profile is carried out. The basic audit is free of charge. When filling out the form, users must provide contact details such as their first and last name, email address, telephone number, company name, and a link to their social media profile. Users then provide detailed information about the project, which allows us to understand their needs and expectations and thus perform a free audit. The data provided is sent to our email address and entered into our CRM system.

Providing your contact details in the form is tantamount to consenting to being contacted for the purpose of presenting a commercial offer.

Newsletter / Direct marketing via email

Through the website www.fraktal.studioYou can subscribe to a newsletter containing information about news, promotions, products, and services related to the website. In order to send the newsletter, your personal data is processed in terms of your name, email address, and activity on the website (e.g., to provide personalized recommendations for blog content or products).

The legal basis for processing your personal data in the case of the newsletter is your consent, which you give by checking the appropriate box when subscribing to the newsletter. You can withdraw this consent at any time by unsubscribing from the newsletter.

The data is processed for the duration of the newsletter, unless you decide to exercise your right to be forgotten, which also involves the deletion of your data.

Email contact/contact form

When you contact us via email, you naturally provide us with your email address as the sender address. In addition, you may also include other personal data in the content of your message.

The legal basis for processing personal data in this case is your consent resulting from initiating contact with us.

Your personal data provided to us via email is processed solely for the purpose of handling your inquiry. The content of the correspondence may be archived.

Recovery of abandoned forms

Our website is equipped with a mechanism for recovering abandoned forms. This means that if you fill out half of the free quote form and then leave the website, you may receive an email reminding you to complete the form. For the purposes of this procedure, your personal data related to the unfinished inquiry will be processed.

Cookies and other tracking technologies

Our website, like almost all other websites, uses cookies to provide you with the best possible experience when using the site.

Cookies are small text files stored on your end device (e.g., computer, tablet, smartphone) that can be read by my IT system.

Cookies allow us to:

ensure the proper functioning of the website as you expect it to be,
remember your settings during and between visits to the website,
improve the speed and security of using the website,
enable you to share content on social media,
enable you to play content from external services,
improve the features available to you on the website,
use marketing tools,
send you personalized ads.

Cookie consent

During your first visit to the website, you will see information about the use of cookies. By accepting and closing this information, you consent to the use of cookies in accordance with the provisions of this privacy policy. You can always withdraw your consent by deleting cookies and changing the cookie settings in your browser. Please note, however, that disabling cookies may cause difficulties in using the website, as well as many other websites that use cookies.

First-party cookies

Cookies can be divided into first-party cookies and third-party cookies. We use first-party cookies to ensure the proper functioning of the website, such as the proper functioning of forms and the ordering process, determining whether you are logged in or not, remembering your login, recording your acceptance of the terms and conditions and marketing consent, etc.

Third-party cookies

Our website, like most modern websites, uses features provided by external services such as Facebook and YouTube.

Playing YouTube videos embedded on the website requires acceptance of YouTube cookies.

Using the widget that allows you to share content on social media involves accepting cookies from Facebook and other social media sites.

Third-party cookies are also used for remarketing and statistical purposes, as described below.

Cookies used for statistical purposes

We use cookies to track website statistics, such as the number of visitors to the site, the type of operating system and web browser used to view the site, the time spent on the site, the subpages visited, etc. We use Google Analytics for this purpose. The information collected in this regard is completely anonymous and does not allow you to be identified.

Marketing Cookies

We use cookies to conduct remarketing activities consisting of presenting you with advertisements encouraging you to return to the website or take advantage of promotions, discounts, etc. We also use tracking codes from websites such as Facebook, Google Ads, LinkedIn, and TikTok, which allow us to target you with advertisements on each of these websites.

WordPress system cookies

If you leave a comment on our website, you will be able to choose to save your name, email address, and website address in cookies, so that when you write further comments, the above information will already be conveniently filled in. These cookies expire after one year.

If you have an account and log in on this site, we will set a temporary cookie to check if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we also create several cookies that are necessary to store your login information and selected screen options. Login cookies expire after two days, and screen options after one year. If you select the “Remember me” option, your login will expire after two weeks. If you log out of your account, the login cookies will be deleted.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie contains no personal data and simply indicates the ID of the article you just edited. It expires after 1 day.

Comments

When a visitor leaves a comment on the website, we collect the data visible in the comment form, as well as the visitor's IP address and browser signature to help detect spam.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Guest comments may be checked using an automated spam detection service.

Media

If you are a registered user and upload images to the website, you should avoid uploading images with EXIF location tags. Visitors to the website can download and read the full location data from images on the website.

Additional tracking tools

The website is equipped with additional tools that enable the observation of users visiting the site and the recording of so-called “heat maps,” i.e., the places where the mouse cursor moves. The data is saved in text and graphic form—we do this to improve the website, enhance the user experience (UX), and generate personalized shopping recommendations on the website and in emails.

Server Logs

Using the website involves sending queries to the server where the website is stored. Each query sent to the server is recorded in the server logs.

The logs include, among other things, your IP address, server date and time, information about your web browser and operating system. The logs are saved and stored on the server.

The data stored in the server logs is not associated with specific individuals using the website and is not used by us to identify you.

Server logs are only auxiliary material used for website administration, and their content is not disclosed to anyone other than those authorized to administer the server.

Embedded content from other websites

Articles on this site may contain embedded content (e.g., videos, images, articles, etc.). Embedded content from other sites behaves in the same way as if the user had visited that site directly.

Websites may collect information about you, use cookies, attach additional external tracking systems, and monitor your interactions with embedded content, including tracking your interactions with embedded content if you have an account and are logged in to that website.